Research Article

The Relationship between Organizational Trust and Job Satisfaction: A Meta-Analysis Study

Authors: Ali Tosun

The aim of this study is to investigate the relationship between organizational trust and job satisfaction using the method of meta-analysis based on correlational studies in the literature. To achieve this goal, 33 studies from the literature that met the specified criteria were included in the study. The studies included in the meta-analysis consisted only of studies conducted in Turkey to ensure cultural subjectivity. The results of the funnel plot, Egger’s linear regression test, and Begg and Mazumdar’s rank correlation test indicate that there is no publication bias in the studies. The correlation coefficients of the studies were used in determining the effect size of the research. In accordance with this, the overall effect size of the study is high. It was also found that the studies included in the meta-analysis were heterogeneous. It was found that the reasons for the consequent heterogeneity were the COVID-19 pandemic process and workplace variables. As a result of the research, the COVID-19 pandemic process was found to negatively affect the relationship between employees’ perceptions of organizational trust and job satisfaction levels. In the analyses based on the study fields in which the research was conducted, it was found that the relationship between the perception of organizational trust of employees working in educational institutions and their job satisfaction is at a lower level than employees working in other fields of the study. As a result of the study, it is suggested that organizational trust affects the development of positive organizational behaviors. Accordingly, administrators who want to develop positive organizational behaviors should primarily strive to promote employees’ perceptions of organizational trust. Based on the finding that the COVID-19 pandemic affects the relationship between organizational trust and job satisfaction, it was suggested that it would be beneficial to take facilitative measures to regulate organizational life in order to normalize the new business life after the COVID-19 pandemic.

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